Commercial Activation Quick-Start Guide
How to activate your Peloton Bike, Bike+, or Row & commercial subscription
What you’ll need
To activate your Peloton Bike, Bike+, or Row(s) and commercial subscription, you will need:
- Your fitness facility’s WiFi password
- The email address registered to your subscription at the time of purchase. (This is the email address provided by the person who placed your Peloton equipment order.)
- Your subscription password
Not sure which email address or password was assigned to your commercial subscription? Check with whomever placed your equipment order—they received an “Account Set Up” email from Peloton Commercial Customer Support.
Note: No password set yet? No problem! You can create the subscription password now with the email address for the subscription. Visit https://members.onepeloton.com/forgot-password to create or reset the password. We recommend doing this before you begin the activation steps below.
With your WiFi password, subscription email address, and subscription password handy, you're ready to activate your Bike, Bike+, or Row(s). Tap the power button to turn on the Bike/Bike+/Row and follow the instructions to choose your language and connect to your facility’s WiFi network.
Follow these steps for a smooth-sailing setup:
Tap Use Activation Key.
🚨 IMPORTANT: Do not tap Get Started. This option is for at-home equipment, not for commercial subscriptions.
Enter the email address associated with the commercial subscription. Tap Continue.
🚨 IMPORTANT: Have you reached a screen that asks for credit card info or denotes an activation code transfer warning? If so, the email address you entered is incorrect and is not associated with your facility’s commercial subscription. Refer back to the purchaser to ensure you have the correct email address.
Enter your subscription password and tap Log In.
Review the Complete Activation page. If you have more than one activation code, select the appropriate code from the Membership Key list. Tap Activate Bike/Bike+/Row.
Enter a Bike/Bike+/Row name. Tap Done.
Confirm your information. Required fields are pre-populated, while all other fields are optional. Tap Looks Good! when ready.
Select your language again.
STEP 8 (For Peloton Bike+ and Row Only)
On the screen of your Peloton Bike+ or Row for commercial use, when you click Device Settings, you will be prompted to enter a 6-digit PIN to update device settings, including WiFi and Bluetooth. To access the PIN, please refer to the onboarding documentation email where you found your activation key. Use this PIN any time you’d like to make changes in the future.
Consider this the “homepage” for your Peloton Bike/Bike+/Row(s) for commercial use. From this screen, your exercisers can create their own accounts and enjoy the full Peloton experience for free—Peloton Members and first-time Peloton users alike.