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Peloton Commercial Quick-Start Guide

How to activate your Peloton Bike & commercial subscription

What you’ll need

To activate your Peloton Bike(s) and commercial subscription, you will need:

  • Your fitness facility’s WiFi password
  • The email address registered to your subscription at the time of purchase. (This is the email address provided by the person who placed your Peloton Bike order.)
  • Your subscription password

Not sure which email address or password was assigned to your commercial subscription? Check with whomever placed your Bike order—they received an “Account Set Up” email from Peloton Commercial Customer Support.

Note: No password set yet? No problem! You can create the subscription password now with the email address for the subscription. Visit to create or reset the password. We recommend doing this before you begin the activation steps below.

Getting started

With your WiFi password, subscription email address, and subscription password handy, you're ready to activate your Bike(s). Tap the power button to turn on the Bike and follow the instructions to choose your language and connect to your facility’s WiFi network.

Follow these steps for a smooth-sailing setup:

Step 1

Tap Use Activation Key.

🚨 IMPORTANT: Do not tap Get Started. This option is for home Bikes, not for commercial subscriptions.

Step 2

Enter the email address associated with the commercial subscription. Tap Continue.

🚨 IMPORTANT: Have you reached a screen that asks for credit card info or denotes an activation code transfer warning? If so, the email address you entered is incorrect and is not associated with your facility’s commercial subscription. Refer back to the purchaser to ensure you have the correct email address.

Step 3

Enter your subscription password and tap Log In.

Step 4

Review the Complete Activation page. If you have more than one activation code, select the appropriate code from the Membership Key list. Tap Activate Bike.

Step 5

Enter a Bike name. Tap Done.

Step 6

Confirm your information. Required fields are pre-populated, while all other fields are optional. Tap Looks Good! when ready.

Step 7

Select your language again.

All done!

Consider this the “homepage” for your commercial Bike(s). From this screen, your exercisers can create their own accounts and enjoy the full Peloton experience for free—Peloton Members and first-time riders alike.

Still need help?