Peloton Commercial Subscription FAQs
Commercial Account Setup & Activation FAQs
Please reference the below images of an active commercial subscription of your device:
Our Peloton for Business customers may unintentionally activate a consumer membership instead of their prepaid commercial membership, providing a suboptimal experience for you and your exercisers. To ensure you are using your Commercial prepaid membership, you’ll want to reference here. It is important to note that you should only be using an activation key when setting up your subscription.
Below are example images of a consumer subscription being used. If you set up a consumer subscription, please contact Commercial Support to get this corrected.
If you are prompted to enter your credit card, this is a strong indication that a consumer membership is being activated. Commercial subscriptions are prepaid and DO NOT require credit card information. You could also be using an email that is not associated with a commercial prepaid subscription, in which case you should stop, find the correct email for the prepaid subscription, and use that, or contact Commercial Support at 855.662.7356
You might try connecting to a hotspot, and then activating. Sometimes this resolves issues related to network connectivity. However, you must then go into Device Settings and connect to your appropriate network, and disconnect from the hotspot.
Passcodes are sent to the purchaser. We highly recommend purchasers to keep track of assigned passcodes. This is a helpful way to keep information organized and other employees aware. Remember that passcodes are location specific, so they can be used on all pieces of equipment at a single location. If you cannot find your passcode, please contact our Commercial Support team at 855 662 7356.
This error message may arise when a consumer subscription was being used and the consumer logged their subscription out. Please activate your equipment with your passcode by pressing the Use Passcode.
Commercial Account Creation, Email Change & Password Reset FAQs
Existing Peloton members will use the "Log In" option on your commercial device. New customers can select "Create Free Account," which will guide them through the process of establishing a free account, to access our Peloton content. Your exercisers workout with a free account and will not have to pay in order to use your equipment.
See the flow:
Assembly & Care FAQs
No, delivery and setup are included in our services. Please ensure that the equipment is fully set up by the delivery team or an authorized Commercial Distributor before signing off. Contact Commercial Support if your equipment was not assembled.
Hardware (Bike, Row, etc)
- Wipe hardware with the disinfectant wipes / disinfectant solution + microfiber cloth
- Bikes: frame, handlebars, seat
- Row: handlebars, seat
- Wipe hardware screen with the electronics screen cleaning wipes
Recommended Cleaning Products
- Benefect Botanical Disinfectant Wipes
- Benefect Botanical Decon 30
- This product is non-toxic, biologic and does NOT deteriorate the hardware surfaces like Lysol and other wipes do.